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Welcome to Elite Hair Lounge - During your time here we commit to providing the best possible service. We have some policies that have been put in place to enhance your experience with us.
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Face masks - Face mask are no longer mandatory as from the 19th July 2021.
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Cancellation policy – We require a Minimum of 2 working days notice to avoid losing your deposit, this may be done via phone call, email or directly on the app if you booked online.
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Late arrivals – If you are more than 10 min late you will be charged a late fee of £10 if you are excessively late we regret that we may need to alter or reschedule your appointment and you will lose your deposit if we have to reschedule you.
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Appointments – Please arrive 5 min prior to ensure you receive your full service. We recommend you book your next appointment before leaving due to our high demand.
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Deposits- Deposits are required for all bookings and vary in cost from £25 -£75 dependent on the service you are having done. All deposits are non-refundable and will be held on your account if you cancel at least 2 working days prior to your appointment (we're closed Sunday and Monday].
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Skin test – you are required to have skin test 48hrs prior to your colour service.
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Detangling – please arrive at your appointment with your hair detangled so we can get you started right away. If you don’t you will have to pay a detangling fee.
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No call, no show – you will lose your deposit.
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Extra guests - please be aware we have a no extra guest policy and a no children policy.
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Filming - You must ask permission upon booking to film footage for vlogging purposes.
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Pricing – prices may be subject to change after a consultation. Salon prices may be subject to change without notice.
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Methods of payment – we accept all major Credit and Debit cards, Mastercard, Elite Hair Lounge gift cards, and cash.
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Return policy - all products and services are non-refundable.
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Gift cards – gift cards are valid for up to one year from the date of purchase and must be presented at time of service. Gift cards are not redeemable for cash.