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Welcome to Elite hair Lounge. During your time here we will commit to providing the best possible service. We have some policies that have been put in place to enhance everyone's experience with us.
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Cancelation policy – we require at minimum of 2 working days notice to avoid losing your deposit.
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Late arrivals – if you are more than 10 min late you will be charged a late fee of £10 if you are excessively late we regret that we may need to alter or reschedule your appointment and you will lose your deposit if we have to reschedule you.
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Appointments – please arrive 5 min prior to ensure you receive your full service. We recommend you book your next appointment before leaving due to our high demand.
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Deposits - you are required to pay a £25 -£75 non-refundable deposit upon booking. Deposit will be held on your account if you cancel at least 2 working days prior to your appointment (we're closed Sunday and Monday].
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Skin test – you are required to have skin test 48hrs prior to your colour service.
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Detangling – please arrive to your appointment with your hair detangled so we can get you started right away. If you don’t you will have to pay a detangling fee.
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No call no show – you will lose your deposit.
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Extra guest - please be aware we have a no extra guest policy and a no children policy.
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Filming - You must ask permission upon booking to film footage for vlogging purposes.
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Pricing – prices may be subject to change after a consultation. Salon Prices may be subject to change without Notice.
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Methods of payment – we accept all major credit debit and master cards elite hair lounge gift cards and cash.
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Return policy- all products and services are nonrefundable.
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Gift cards – gift cards are valid for up to one year from the date of purchase and must be presented at time of service. Gift cards are not redeemable for cash.