Elite Hair Lounge - Model
  • Welcome to Elite Hair Lounge - During your time here we commit to providing the best possible service. We have some policies that have been put in place to enhance your experience with us.

  • Face masks are to be worn at all times within the salon. If you do not have a face mask, one can be purchased in the salon for a small cost.

  • Cancellation policy – we require a minimum of 2 working days notice to avoid losing your deposit.

  • Late arrivals – If you are more than 10 min late you will be charged a late fee of £10 if you are excessively late we regret that we may need to alter or reschedule your appointment and you will lose your deposit if we have to reschedule you.

  • Appointments  – Please arrive 5 min prior to ensure you receive your full service. We recommend you book your next appointment before leaving due to our high demand.

  • Deposits are required for all bookings and vary in cost from £25 -£75 dependent on the service you are having done. All deposits are non-refundable and will be held on your account if you cancel at least 2 working days prior to your appointment (we're closed Sunday and Monday].

  • Skin test – you are required to have skin test 48hrs prior to your colour service.

  • Detangling – please arrive at your appointment with your hair detangled so we can get you started right away. If you don’t you will have to pay a detangling fee.

  • No call, no show –  you will lose your deposit.

  • Extra guests - please be aware we have a no extra guest policy and a no children policy.

  • Filming - You must ask permission upon booking to film footage for vlogging purposes.

  • Pricing – prices may be subject to change after a consultation. Salon prices may be subject to change without notice. 

  • Methods of payment – we accept all major Credit and Debit cards, Mastercard, Elite Hair Lounge gift cards, and cash.

  • Return policy - all products and services are non-refundable.

  • Gift cards – gift cards are valid for up to one year from the date of purchase and must be presented at time of service. Gift cards are not redeemable for cash.       

*BY CHOOSING TO BOOK WITH ELITE HAIR LOUNGE YOU AGREE TO THESE TERMS