Privacy Policy

1. Introduction

Welcome to Elite Hair Lounge. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. Who We Are

Elite Hair Lounge is the controller and responsible for your personal data.

Contact Details:

If you have any questions about this privacy policy or our privacy practices, please contact us using the details above. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

3. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: Includes your first name and last name.
  • Contact Data: Includes your email address and telephone/WhatsApp number.
  • Communication Data: Includes any messages, inquiries, or booking requests you send to us via our contact form, email, or WhatsApp.
  • Marketing Data: Includes your preferences in receiving marketing from us, such as when you subscribe to our newsletter via our website popup.

4. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

  • Direct interactions: You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, WhatsApp, email, or otherwise. This includes personal data you provide when you:
    • Enter your email into our newsletter popup.
    • Fill out the contact form on our website.
    • Contact us directly regarding salon services, bookings, or inquiries.

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Purpose/ActivityType of DataLawful Basis for Processing
To respond to your inquiries via the contact form or WhatsAppIdentity, Contact, CommunicationPerformance of a contract with you; Necessary for our legitimate interests (to reply to potential customers).
To send you marketing communications (e.g., salon offers, news)Identity, Contact, MarketingConsent (you opted in via our email popup).
To manage our relationship with you (e.g., notifying you of policy changes)Identity, ContactPerformance of a contract; Necessary to comply with a legal obligation.

Opting Out

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you, or by contacting us directly at customerservices@elitehairlounge.co.uk.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties (such as our website hosting and email marketing providers) who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

  • Customer Inquiries: Kept until the inquiry is resolved and for a short period afterward in case of follow-up questions.
  • Marketing Data: Kept until you unsubscribe or withdraw your consent.

8. Your Legal Rights

Under the UK GDPR, you have rights under data protection laws in relation to your personal data. You have the right to:

  • Request access to your personal data.
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data (the “right to be forgotten”).
  • Object to processing of your personal data where we are relying on a legitimate interest.
  • Request restriction of processing of your personal data.
  • Request the transfer of your personal data to you or to a third party.
  • Withdraw consent at any time where we are relying on consent to process your personal data (such as our email newsletter).

If you wish to exercise any of the rights set out above, please contact us at customerservices@elitehairlounge.co.uk. You will not have to pay a fee to access your personal data (or to exercise any of the other rights).

9. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications (such as social media platforms or booking software). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.